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He had topped up his account regularly for 3 to 4 months and received no response to his inquiries regarding the withdrawal restrictions. The player from Portugal faced a blockage in the tokens section of the Smokace platform, which prevented him from withdrawing funds despite having a significant balance. The Complaints Team reviewed the terms and conditions, confirming that the player had to wager 60 EUR before being eligible to withdraw her funds.
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I rated this casino 68 out of 100. If you need assistance, please refer to our responsible game guide. You’ll find a list of current offers, including those for complimentary spins.

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We independently conduct the industry’s most strict tests on casinos, bonuses, banking methods, and withdrawals to provide reliable insights. Smokace casino offers an impressive variety of games. Starting off with high hopes, I jumped into the live games and enjoyed the smooth play. While the place does feel like a real casino, the glitches during games like Paper Wins were disappointing. I also heard a few stories about smokace casino not paying quickly, so i was cautious. Even though their licensing is solid and Mascot Gaming offers great games, Neteller withdrawals left me frustrated.

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Send a message to customer support and discuss what measures you want to implement. But, in some cases, the casino may demand video verification via Skype. We observed this gambling destination doesn’t have an automatic verification process. All withdrawals on the SmokAce Casino website are subject to KYC verification. However, we couldn’t find details about its Random Number Generator or the casino’s rating by testing agencies like eCOGRA.

Safety & Fairness

For these cases, you can use their live chat feature, accessible via a widget at the bottom-right corner of the screen, which offers instant responses. Additionally, you can easily save your favourite games for quick access or use the search bar to find specific titles. The website is fully optimised using responsive technology for uninterrupted gameplay across a variety of devices, from smartphones to tablets. Players can use cryptocurrencies for both deposits and withdrawals at SmokAce. The casino supports multiple currencies, including EUR, AUD, CAD, NZD, BRL, NOK, PLN, ARS, and CLP.

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Just note that any cashback you do receive comes with playthrough rates. Expect to receive a host of VIP offers and financial privileges with that scheme, but it is the cashback setup that impresses the most. The higher you climb, the greater the weekly cashback you’ll receive, alongside special offers, your own personal VIP manager and other perks. Those coins can then be used to both climb the loyalty ladder and purchase goodies from the club shop, including free spins and bonus funds. Free spins are unveiled in batches of twenty-five per day, while you can expect wagering requirements of 45x on the cash bonus and 40x on anything you win from those free spins.